DVLA To Close 39 Local Offices Throughout The UK

Key to the improvements is centralising the DVLA’s services and making more transactions available online. This will make it easier than ever for people to deal with the agency at a time and place that suits.
This transformation of the DVLA’s services will result in around £26 million year on year saving for the taxpayer.
Today’s announcement means that the DVLA’s 39 regional offices will close. It is hoped that some of the staff will be able to re-locate to the head office in Swansea.  No offices will close until late next year when alternative services will be available either through its contract for front office counter services, online or directly from Swansea.  DVLA will now work to help affected staff as a matter of priority.

Roads Minister, Mike Penning said:
“The DVLA has been serving motorists for more than 40 years but times and customers’ needs change. That is why the agency continues to transform its services to give customers more choice and flexibility while offering best value for money for the taxpayer.
“These changes – developed after carefully listening to views expressed at consultation – will ensure that the agency delivers a smarter service to bring real benefits for the motor industry and every motorist in this country.
“I understand that the phased closure of the regional offices will come as a disappointment to those directly affected.  I would like to thank the staff in these offices who have played an important part in DVLA service delivery over the years.”
DVLA’s Chief Executive, Simon Tse said:
“We are absolutely committed to delivering the best service we can.  Our continued movement towards digital transactions and the greater use of other organisations to deliver services on our behalf will make it easier for motorists to deal with us in a way that suits them and also reduce significant burden on the motor industry and other stakeholders.