The Driver and Vehicle Licensing Agency DVLA announces new targets

The Driver and Vehicle Licensing Agency (DVLA) has announced a number of new targets for the next year, including a 95% target to dispatch applications made online for a driving licence in three days. The DVLA is also planning to introduce a number of other changes to the way it processes driving licence applications, including:

A new online portal for checking driving licence details
A new system for renewing driving licences
A new way to report lost or stolen driving licences
These changes are designed to improve the DVLA's efficiency and customer service. The DVLA is also working to reduce the backlog of applications that has built up in recent years.

The new targets and changes are part of the DVLA's Business Plan for 2023/24. The plan sets out the DVLA's priorities for the next year, which include:

Improving customer service
Reducing the backlog of applications
Making sure that driving licence records are accurate and up-to-date
Protecting the security of driving licence data
The DVLA is committed to providing a high-quality service to all its customers. The new targets and changes are designed to make it easier and quicker for people to apply for, renew and check their driving licences.

The DVLA is also working to make sure that its website is accessible to everyone. The website has been redesigned to make it easier to use and more accessible to people with disabilities.

The DVLA is committed to providing a fair and transparent service to all its customers. The new targets and changes are designed to make sure that everyone has access to the DVLA's services.