Complaints Procedure
If you have an issue we cannot resolveRegplates is a Member of the Institute of Registration Agents and Dealers, and is governed by their strict rules and regulations.
In the unlikely event that a problem cannot be resolved in-house, you can request arbitration, in writing, from:
The Secretary,
MIRAD,
PO Box 333,
Southport,
PR9 7GW.
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- FREE TRANSFER SERVICE - your paperwork is handled by our trained team
- OVER 30 YEARS EXPERTISE - long established and trusted company
- DVLA RECOGNISED RESELLER - linked directly from the DVLA website
- TRADE ASSOCIATION MEMBERS - MIRAD and CN Guild members
Frequently Asked Questions
Use our complaints process to submit your complaint so we can log it and investigate properly.
Include your contact details, any order or enquiry reference, and a clear description of the issue so we can investigate.
We will acknowledge your complaint and respond once we have reviewed the details and any relevant records.
Yes. If your complaint relates to buying, selling, or transferring, include the full details so we can address it.
You can also contact us via the main contact page, but complaints are best sent through our complaints process.